Cookify Support

How can we help?

Find quick answers below, or send us a message and we'll get back to you within one business day.

Common questions

Quick answers first.

01How do I manage or update my account?+

You can update your preferences, dietary settings, and account details directly within the app.

If you're having trouble signing in or accessing your account, please contact us using the form and we'll help you get back in.

02How do subscriptions and refunds work?+

Cookify subscriptions are managed through Apple. You can view, change, or cancel your subscription anytime in your device settings.

For refunds, requests must be made directly through Apple's support system, as they handle all payments and billing.

03What should I do if the app isn't working properly?+

If you're experiencing issues like slow loading or errors:

  • Make sure you're using the latest version of the app
  • Check your internet connection
  • Restart the app or your device

If problems persist, contact us with details and we'll investigate quickly.

04How is my data used and protected?+

We take your privacy seriously. Cookify uses your data to personalise your experience, such as generating recipes and meal plans tailored to your preferences.

We do not sell your personal data. For full details, please refer to our Privacy Policy.

Other ways to reach us

Prefer something simpler?

Email us

support@cookify.com.au — direct to the support inbox.

Send email →

DM on Instagram

@getcookify — quick questions and product chat.

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Privacy & data

Read how we collect, use and protect your information.

View policy →